Welcome to BharatEV, India's premier online marketplace for electric vehicles, including electric scooters, bikes, and cycles. We take pride in partnering with leading electric vehicle brands across India to offer you a seamless and reliable online shopping experience. This Shipping Policy outlines the details regarding order shipment, delivery timelines, charges, and other important information to ensure complete transparency and trust.
1. Shipping Locations
BharatEV delivers electric vehicles across all major cities and towns in India. To check if we deliver to your location, simply enter your pin code at the checkout page or contact our customer support team for assistance.
2. Shipping Partners
We have partnered with trusted and professional logistics providers, including specialized vehicle transportation companies, to ensure that your electric scooter, bike, or cycle is delivered safely and efficiently. Our shipping partners are selected based on their experience, reliability, and ability to handle electric vehicles with utmost care.
3. Order Processing Time
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Order Confirmation: After placing an order, you will receive a confirmation email and/or SMS with your order details. Please ensure that your address and contact details are accurate to avoid delays.
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Processing Timeline: Orders are typically processed within 2-3 working days (excluding Sundays and public holidays) after confirmation of order/payment.
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Dispatch: Once processed, your electric vehicle will be dispatched from our partner’s warehouse.
4. Shipping Charges
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Standard Shipping: We offer free standard shipping on all electric vehicle orders across India.
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Additional Charges: In certain cases, specific locations may incur additional delivery fees based on distance, accessibility, and logistics costs. Such charges will be clearly displayed at checkout before finalizing your purchase.
Note: BharatEV reserves the right to modify shipping charges at any time. However, any changes will not affect orders that have already been confirmed.
5. Delivery Timelines
We aim to deliver your electric vehicle within the following estimated timelines:
- Delivery within 7-12 business days from the date of dispatch.
Delivery timelines may vary based on the following factors:
- Distance and location of delivery
- Weather conditions or unforeseen circumstances
- Festive seasons or holidays causing delays in logistics
- Vehicle availability from partnered brands
6. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS containing the tracking details. You can track your shipment status on our website using the provided tracking link.
For any assistance related to order tracking, please contact our support team at support@BharatEV.Online or via WhatsApp at +91-9599192425.
7. Vehicle Inspection at Delivery
At BharatEV, we prioritize delivering your vehicle in perfect condition. Please follow these steps upon receiving your electric vehicle:
- Inspect the packaging for any visible damage.
- Check the electric vehicle for any defects or damages.
- If you find any issues, DO NOT ACCEPT the delivery and immediately contact our support team for resolution.
- Once the delivery is accepted, it will be considered that the vehicle has been received in good condition.
8. Delivery Terms & Conditions
- All deliveries require the recipient’s signature and a valid government-issued photo ID for verification.
- If the recipient is unavailable during the delivery attempt, our shipping partner will attempt delivery again within the next 48 hours. After repeated delivery failures, the order may be returned to us.
- Any delays due to incorrect address details provided by the customer will be the responsibility of the customer.
9. Assembly of Electric Vehicles
Most electric vehicles, such as scooters, bikes, or cycles, are delivered in a partially assembled state to ensure safe transportation. Customers may need to assemble minor components such as mirrors, pedals, or seats.
We recommend referring to the manufacturer’s assembly guide included in the packaging. For additional assistance, visit our YouTube channel for video guides.
10. Shipping Restrictions
- International Shipping: Currently, we only deliver within India and do not offer international shipping.
- Battery Regulations: As electric vehicles contain Lead Acid or lithium-ion batteries, they are shipped in compliance with government regulations. Certain restrictions may apply based on regional or carrier policies.
11. Returns Due to Shipping Damage
Despite our best efforts in packaging and handling, damages may occur during transit. If your electric vehicle arrives damaged:
- Report the issue immediately to our customer support team within 24 hours of receiving the product.
- Share images/videos of the damaged vehicle and packaging for verification.
- Upon assessment, we will arrange a replacement or appropriate resolution at no extra cost to you.
12. Delays in Delivery
While we strive to ensure timely deliveries, delays may occur due to factors beyond our control, such as:
- Natural disasters (e.g., floods, earthquakes)
- Lockdowns, strikes, or transportation issues
- Manufacturer delays or inventory availability issues
If there are any delays, our team will proactively notify you and work towards resolving the issue as quickly as possible.
13. Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out to us:
- Email: support@BharatEV.Online
- WhatsApp Chat Support: +91-9599192425
- Customer Support Hours: Monday to Saturday, 10 AM to 7 PM
We appreciate your trust in BharatEV as your preferred electric vehicle marketplace and are committed to delivering an exceptional experience every step of the way.
Thank you for choosing BharatEV – Driving India’s Electric Revolution!
This Shipping Policy is now clear, comprehensive, and easy to follow, ensuring transparency and customer satisfaction. Feel free to let me know if you need any further adjustments!
