Welcome to BharatEV, your trusted online marketplace for electric vehicles (EVs) in India.
Our Buyer Policy outlines the terms, conditions, and commitments designed to ensure a safe, transparent, and enjoyable shopping experience for all our valued customers. By purchasing through BharatEV, you agree to abide by the following policies:
1. Eligibility to Purchase
1.1. To make a purchase on BharatEV, you must:
- Be at least 18 years old.
- Have the legal capacity to enter into binding agreements.
- Provide accurate and up-to-date personal and payment information.
1.2. BharatEV reserves the right to cancel orders or suspend accounts if fraudulent activity or policy violations are suspected.
2. Product Listings
2.1. BharatEV collaborates with trusted sellers and leading brands to provide authentic electric scooters, bikes, cycles, and accessories.
Each product listing includes detailed specifications, images, and pricing to help buyers make informed decisions.
2.2. While we strive for accuracy, BharatEV does not guarantee that all product information, including pricing and availability, is error-free.
In case of discrepancies, buyers are encouraged to contact us before making a purchase.
3. Ordering and Payment
3.1. Placing an Order
Buyers can place an order by adding products to their cart and completing the checkout process. Orders will only be processed after payment is successfully received.
3.2. Payment Options
We accept multiple payment methods, including:
- Credit/Debit Cards
- UPI Payments
- Net Banking
- EMI Options (where applicable)
- Finance Option (where applicable)
3.3. Order Confirmation
Upon successful payment, buyers will receive an order confirmation email or SMS with a unique order ID. This should be retained for future reference.
3.4. Failed Transactions
In case of a payment failure, buyers can retry or contact our support team for assistance.
4. Shipping and Delivery
4.1. Delivery Time
Delivery timelines vary depending on the seller and the buyer’s location. Estimated delivery dates will be shared during the checkout process.
4.2. Shipping Charges
Shipping charges may apply depending on the product, seller, and delivery location. These charges will be clearly displayed during checkout.
4.3. Tracking Your Order
Buyers can track their order status through the "My Orders" section on their BharatEV account or via the tracking link provided in the confirmation email/SMS.
4.4. Delivery Issues
If the order is delayed or undelivered, buyers can contact our support team for resolution.
5. Cancellations and Modifications
5.1. Order Cancellations
Buyers can cancel their orders before the product is shipped. Once shipped, cancellations are subject to the seller’s policies.
5.2. Order Modifications
Changes to orders, such as updating the delivery address, are allowed before the order is shipped. Contact customer support for assistance.
6. Returns, Replacements, and Refunds
6.1. Eligibility for Returns
Returns are accepted under the following conditions:
- The product is defective, damaged, or does not match the description.
- The return request is raised within the specified return window (mentioned on the product page).
6.2. Return Process
To initiate a return, buyers must:
- Log in to their account and navigate to the "My Orders" section.
- Select the order and click on "Return."
- Provide a reason and upload supporting images (if applicable).
6.3. Replacements
Replacements are offered for defective or damaged products, subject to stock availability.
6.4. Refunds
Refunds will be processed after the returned product passes quality checks. Refunds are credited to the original payment method within 10-15 business days.
7. Buyer Responsibilities
7.1. Buyers must carefully review product details and seller policies before making a purchase.
7.2. Ensure the delivery address and contact details provided are accurate to avoid delays.
7.3. Report any discrepancies, damages, or issues promptly to ensure timely resolution.
8. Dispute Resolution
8.1. BharatEV is committed to resolving disputes amicably. Buyers can raise disputes by contacting our support team with all relevant details.
8.2. If disputes cannot be resolved through mutual agreement, they will be governed by the laws of India and settled under the jurisdiction of Gurugram, Haryana.
9. Privacy and Data Protection
9.1. BharatEV adheres to strict privacy policies to protect buyer information. For more details, refer to our Privacy Policy.
9.2. Buyers’ personal and payment details are encrypted and securely stored, ensuring confidentiality.
10. Customer Support
For any queries or concerns, buyers can contact BharatEV’s customer support team:
- Email: support@bharatev.online
- WhatsApp Chat Support: +91-9599192425
- Live Chat: Yes, Available on our website
Thank you for choosing BharatEV. We are committed to providing you with a seamless and trustworthy platform for purchasing electric vehicles in India.
